INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    INFORMATION QUESTIONS

    FREQUENTLY ASKED QUESTIONS

    I have not received a confirmation email?

    Firstly, please check if the email address that you entered at check out is correct. If so, please check your junk mail too, if it’s still not received after 4 hours of placing your order then you can send us an email on info.lebanon@sophie-cosmetics.com with the full name used on your order to help us locate it.

    I received damaged products

    If any items in your order have been received in an unsatisfactory condition, please let us know within 1 day of your order being received. Please send your order number, and clear photos of the damaged item alongside your pack slip using the CONTACT US section. Please contact us using the email address associated with your order.

    Please note we cannot consider cases reported after 1 day of the receipt of your items because those are makeup products and should be checked once received to make sure everything is fine.

    Where can I ship my order?

    Orders can be shipped to Lebanon, Germany, & Egypt.

    Do independent experts research and evaluate cosmetic safety?
    The Cosmetic Ingredient Review (CIR) Expert Panel is an independent, non-profit scientific body that was launched in 1976 with support of the U.S. Food & Drug Administration (FDA) and the Consumer Federation of America (CFA) to assess the safety of ingredients used in cosmetics in the U.S. The CIR Expert Panel consists of world-renowned scientists and physicians who have been publicly nominated by consumer, scientific and medical groups, government agencies, and industry. Members of the Panel must meet (and actually exceed) the conflict of interest requirements regarding financial interests as special non-government advisory experts to FDA.


    The CIR thoroughly reviews and assesses the safety of ingredients used in cosmetics in an open, unbiased, and expert manner and publishes the results of its work in peer-reviewed scientific literature. FDA, CFA and the Personal Care Products Council provide non-voting liaisons to the Panel and are actively involved in the comment and discussion process.

    Do all cosmetic manufacturers include ingredient labels on their products?
    Yes. Proper labeling is an important aspect of marketing a cosmetic or personal care product. Labeling is used to help inform consumers of a product’s intended use and any related warnings, its ingredients and net quantity of contents, and its place of manufacture or distribution. The U.S. Food and Drug Administration (FDA) regulates cosmetic labeling under the authority of both the Food, Drug, and Cosmetic Act (FD&C Act) and the Fair Packaging and Labeling Act (FPLA) .