Thank you for visiting and shopping at Sophie Cosmetics. The Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy:

Shipment processing time

All orders are processed and shipped within 24 hours.

If we are experiencing a high volume of orders, shipments may be delayed by a day. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email after within 24 hours starting from the time you place your order. You will also receive a tracking number in the Shipment Confirmation email that will be active within 24 hours from the time the confirmation email is sent.

Customs, Duties and Taxes

Sophie Cosmetics is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Sophie Cosmetics is not responsible for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Payment Transactions: Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

Contact Us

In Lebanon

In Germany